FAQs2019-10-25T01:18:58+01:00

Frequently Asked Questions

How do I transfer funds to other banks or countries?2019-08-31T23:20:45+01:00

Transfers can be done via the following options:

  • USSD
  • MyTaj mobile app
  • Internet banking
  • Visit the nearest TAJBank branch
How do I get a token?2019-08-31T23:22:18+01:00
  • Download the soft token app and register
  • Visit the nearest TAJBank Branch
My ATM card is missing/stolen, what immediate steps do I need to take?2019-08-31T23:23:50+01:00
  • Block the card on MyTaj mobile app
  • Block using your USSD.
  • Block using your internet banking
  • Call/email TAJConnect on 2348030669901
  • Visit the nearest TAJBank branch
I feel my PIN and other personal details have been compromised, what should I do?2019-08-31T23:25:39+01:00

Reset your pin/password immediately by choosing any of the options below:

  • Using MyTaj mobile app for mobile banking pi
  • Using USSD for your USSD pin
  • Using internet banking for internet banking password
  • Visit any ATM to reset your pin
  • Visit any TAJBank Branch
  • Call/Email TAJConnect on 2348030669901 for any of the stated platforms
I am yet to receive my debit card after all documentation received, should I reapply for one?2019-08-31T23:26:13+01:00

No, visit the nearest TAJBank branch or contact your account officer or call/email TAJConnect.

I am physically challenged, how best can your facilities serve me?2019-08-31T23:27:06+01:00

A priority pass is available for you in all TAJBank branches.

I have been debited several times this month, how do I clarify what these debits are for?2019-08-31T23:27:32+01:00

Call/email TAJconnect or call your account officer for further clarifications.

The POS/ATM reflects ‘invalid pin’, what should I do?2019-08-31T23:28:48+01:00

Reset your pin by using any of the options below.

  • Using MyTaj mobile app for mobile banking pin.
  • Using USSD for your USSD pin.
  • Using internet banking for internet banking password.
  • Visit anyTAJBank Branch.
  • Call/email TAJConnect on 2348030669901 for any of the stated platforms.